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Frequently asked questions

About your stay with us in Big Bear:

Check In/Check Out

Cancellation

Security Deposit

Housekeeping

Occupancy

Pets

Online Reservations

Check In/Check Out
Our check-in office is located at 41693 Big Bear Boulevard, Big Bear Lake. Click here for directions. Check-in time is anytime after 3:00 P.M. of arrival day, provided that the prior occupants left on time and all necessary cleaning and repairs have been completed. Check-ins are urged to arrive before 11:00 P.M. Fridays, 9:00 P.M. Saturday through Thursdays, otherwise special arrangements must be made. A $10.00 fee for late check ins applies. Check out is by 11:00 A.M. on your day of departure.

Cancellation
Reservation cancellation requests must be received via phone 30 days prior to the scheduled date of arrival (45 days before scheduled date of arrival for all holidays periods) in order to receive a refund minus the cancellation fee. There is a 10% cancellation fee on all cancellations with a minimum charge of $75.00. Reservation refunds will be made within 30 days after cancellation.

Security Deposit
A security/cleaning deposit is required on all Big Bear Resorts Vacation rentals. At check-in we will take an imprint of your credit card. The card will not be charged provided that the unit is left in reasonable condition as outlined in our security/cleaning deposit refund requirement policy.

Housekeeping
These cabins are rented with the understanding that when you check out you will leave the cabin in reasonably the same condition as when you checked into it. Please wash your dishes and put them away and take the garbage to a designated dump site.

Occupancy
These properties are privately owned and the management reserves the right to refuse service to anyone. Each cabin has a maximum occupancy according to the Big Bear Lake Transient Ordinance. You must register how many guests will be occupying the unit at check in. Undisclosed guests will result in no refund and complete forfeiture of security deposit and the entire group evicted. Guests disturbing the quiet of others will be evicted with no refund due. Management will not be responsible for accidents, injuries, loss of money, jewelry, or valuables of any kind. A fireproof safe is maintained in the lodge office for guest valuables.

Pets
Pets are welcome in most cabins, however, there is a $10.00 charge per pet per day. Please make sure the home allows pet when you make the reservation. You can search for and book pet friendly homes online as well. Undisclosed pet will cause forfeiture of security/cleaning deposit.

Online Reservations
You can book your home online. Your credit card will be charge. Please read the terms of agreement carefully when you make the reservation. After you booked online you can print out the directions for your convenience but we will also mail you a printed confirmation and map automatically.



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