| About
your stay with us in Big Bear:
Check
In/Check Out
Cancellation
Security
Deposit
Housekeeping
Occupancy
Pets
Online
Reservations
Check
In/Check Out
Our check-in office is located at 41693
Big Bear Boulevard, Big Bear Lake. Click
here for directions. Check-in time is anytime after
3:00 P.M. of arrival day, provided that the prior occupants
left on time and all necessary cleaning and repairs have been
completed. Check-ins are urged to arrive before 11:00 P.M.
Fridays, 9:00 P.M. Saturday through Thursdays, otherwise special
arrangements must be made. A $10.00 fee for late check ins
applies. Check out is by 11:00 A.M. on your day of departure.
Cancellation
Reservation cancellation requests must be received via phone
30 days prior to the scheduled date of arrival (45 days before
scheduled date of arrival for all holidays periods) in order
to receive a refund minus the cancellation fee. There is a
10% cancellation fee on all cancellations with a minimum charge
of $75.00. Reservation refunds will be made within 30 days
after cancellation.
Security
Deposit
A security/cleaning deposit is required on all Big Bear Resorts
Vacation rentals. At check-in we will take an imprint of your
credit card. The card will not be charged provided that the
unit is left in reasonable condition as outlined in our security/cleaning
deposit refund requirement policy.
Housekeeping
These cabins are rented with the understanding that when you
check out you will leave the cabin in reasonably the same
condition as when you checked into it. Please wash your dishes
and put them away and take the garbage to a designated dump
site.
Occupancy
These properties are privately owned and the management reserves
the right to refuse service to anyone. Each cabin has a maximum
occupancy according to the Big Bear Lake Transient Ordinance.
You must register how many guests will be occupying the unit
at check in. Undisclosed guests will result in no refund and
complete forfeiture of security deposit and the entire group
evicted. Guests disturbing the quiet of others will be evicted
with no refund due. Management will not be responsible for
accidents, injuries, loss of money, jewelry, or valuables
of any kind. A fireproof safe is maintained in the lodge office
for guest valuables.
Pets
Pets are welcome in most cabins, however, there is a $10.00
charge per pet per day. Please make sure the home allows pet
when you make the reservation. You can search for and book
pet friendly homes online as well. Undisclosed pet will cause
forfeiture of security/cleaning deposit.
Online
Reservations
You can book your home online. Your credit card will be charge.
Please read the terms of agreement carefully when you make
the reservation. After you booked online you can print out
the directions for your convenience but we will also mail
you a printed confirmation and map automatically.
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