Big Bear Cabins and Vacation Rentals in Big Bear Lake, CA
Big
Bear Vacation Rental Management
If you already have, or are in the process of purchasing a vacation
property in the Big Bear Lake area and are in are need of a professional
company to care for and rent out your property in your absence, then
look no further! Big Bear Resorts is ready to serve you.
We are committed to caring for your vacation residence and working
with you to develop successful marketing strategies to enhance rental
income. Your satisfaction is our priority.
We continually strive to improve and refine our rental program to
provide the best possible service to both guests and homeowners. Our
focus is on the successful marketing, promotion, and rental of privately
owned homes and cabins to those who wish to vacation in Big Bear.
If you are looking for someone to manage your Vacation Home, or just
curious to learn more about how the process works, please contact
our New Homes Coordinator Jackie Garzo at (909) 746-7985 or by email
at jackie@bigbearvacations.com
MARKETING
This
is what makes us so unique and effective in our industry. Our extensive
Internet Marketing, search engine optimization and ppc campaigns.
We were the first company in Big Bear that offered real time online
bookings and the convenience to view and book all the homes without
having to call the office and we continue to stay on top of internet
marketing trends and the latest software to enhance our visitors experience.
Our website is a fantastic aid in our customer service and customer
satisfaction effort since guests are able to select homes by availability,
amenities and/or location, view all homes with many pictures, watch
video tours, check to see if it's available at specific times, view
rates and book the home online.
This, along with our other national and international marketing programs,
as well as the use of traditional marketing efforts such as radio,
direct mail, travel shows, newspaper and magazines gives us a distinct
advantage over other local rental agencies
GUEST SERVICES
We
are the only company in Big Bear that offers full services to the
guest. The homes are cleaned for each guest and inspected before each
stay. The homes are also fully equipped with fresh linens and clean
towels. We continuously strive to add new services such as our extensive
concierge services, which gives our guests immediate access to the
best of Big Bear.
COMMITMENT
TO QUALITY SERVICE
We
hold personal service and attention to satisfaction as benchmarks
for success. Our team members attend various hospitality workshops,
classes and seminars to continually improve in this area. We invest
a tremendous amount of time, energy and money to insure that our staff
is trained and ready to assist our guests and homeowners. Our loyal
customers and satisfied homeowners provide proof that our company
is a leader in vacation rental management.
TECHNOLOGY
We
utilize the most sophisticated computer hardware and state-of-the-art
reservations software available. This allows our rental agents to
quickly and efficiently reserve available houses, generate all reservations
forms and accurately account for all monies.
UNIT-DIRECT
CHECK-IN SERVICE
The
use of unit-direct check-in service allows our guests to start their
vacation immediately upon arriving in town. This eliminates any confusion
or complications for our guests, and has proven to be a valuable asset
in booking our properties.
MAINTENANCE
Our
maintenance staff ensures reliable, prompt and skilled repair.
We realize that the proper maintenance and upkeep of the homes is
foremost to our owners and renters, so we use a work order system
to track a problem from the moment it is reported. The problem is
followed until it has been repaired. Our maintenance department is
on-call 24 hours a day, 7 days a week. Many of the repairs are included
in our management fees and our department is available to you for
any renovation project for a very low rate.
HOUSEKEEPING
Housekeeping,
to our owners and guests alike, is one of the most
important areas of the rental management business. Good housekeeping
doesn't just happen; it takes careful planning, effective supervision
and constant follow-up inspections. Not only do we perform turnaround
maid service for our guests, but we also offer a full-range of cleaning
services, including "deep cleans" carpet cleaning and windows.