Private
Home Rental --- Good Neighbor Program
Policy Statement
The
Rental Agencies of the Big Bear Lake Vacation Rental Managers’
Association believe that we and our guests have a responsibility
to respect the rights of the full and part time residents
living in neighborhoods where our private home vacation rentals
are located. To ensure that potential problems are averted
and any developing problems are resolved, we have implemented
and pledge to adhere to our Good Neighbor Program.
Good Neighbor Program
I.
Rental Agencies have a “Guest Code of Conduct”
containing, at a minimum, the following rules:
A.
Guests will respect the neighborhood and respect their neighbor’s
right to quiet enjoyment of their homes.
B. Overnight guests shall not exceed the posted capacity of
the property.
C. Cars parked on the premises will not exceed the posted
parking maximum.
D. Guests will remove all trash and dispose of it at the posted
trash sites.
E. To ensure proper disposal of ashes from barbecues and fireplaces,
the rental agency will provide this service.
F. Guests will not have open wood fires and will comply with
any Fire Department restrictions that may be in place.
G. Guests found in violation of these rules may be subject
to “expulsion” from the property.
II.
Rental Agencies communicate their “Guest Code of Conduct”
to their guests, in any of the following ways:
A.
Posting it on their website.
B. Posting it at the property.
C. Distributing it with reservation confirmations.
D. Guests will sign the Code at check in.
III.
For properties with outdoor spas or hot tubs, Rental Agencies
will ensure the following:
A.
Signs cautioning that noise carries in the mountains and that
anyone using the spa needs to be careful about the level of
their conversations, especially in the evening or early in
the morning.
B. Spas will be professionally cleaned and monitored in between
all guests.
IV.
Rental Agencies communicate their participation in the Good
Neighbor Program and their contact numbers to neighbors
of Private Home Rentals in the following ways:
A.
A direct mailing to surrounding neighbors introducing the
Rental Agency, giving a 24/7 Agency contact phone number and
encouraging the neighbors to call the Rental Agency directly
with ANY issues that the neighbor may have regarding the Private
Home Rental.
B. Signage at each Private Home Rental with the maximum occupancy
/ maximum parking and Rental Agency 24 hour contact number
that is clearly visible and readable from the street.
V.
Rental Agencies have a written policy and procedure for
responding to and resolving neighborhood complaints.
A.
Procedures include an immediate response to resolve the complaint.
B. Procedures include the logging of complaints.
C. Procedures include the logging of the resolution of the
complaint.
Participating Good Neighbor Rental Agencies
Big
Bear Vacations & Real Estate
All Seasons Resort Rentals
Alpine Resort Rentals
Big Bear Cool Cabins
Big Bear Cozy Cabins
Big Bear Getaway Cabin Rental
Big Bear Luxury Properties
Big Bear Management/T.Bill Properties
Big Bear Mountain Resort Rentals
Blue Skies Real Estate & Resort Rentals
Grey Squirrel Vacation Rental Homes
Happy Bear Vacation Rentals
JanetRuth’s Vacation Rentals
Village Reservation Services
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