Big Bear Lake - FAQs
Big Bear Vacations Office Location:
41693 Big Bear Boulevard, Bear Lake, CA 92315
Reservation / Cancellation Policy Information
At Big Bear Vacations it is our goal to provide you with unparalleled service for an unforgettable stay. Because of this, guest’s reservations 30 days or less from the arrival date (45 days for holidays) are non-refundable after 24 hours of booking, and a cancelation fee of $75 or 10% of the reservation amount (whichever is greater) will be applied. After 24 hours of booking you will be unable to switch to any other properties or dates. However, reservations canceled within 30 days of the arrival date will receive a Rain Check valid for six months if all dates canceled are rebooked. Big Bear Vacations does not offer refunds due to any circumstances outside our control including but not limited to: weather/ road conditions, acts of nature, mechanical/ electrical failure or malfunctions with spas, TV’s or other equipment or sighting of insects/ rodents. We do however, reserve the right to offer a comparable property or issue a full refund if your property is made unavailable for ANY reason.
The guest whose name appears on the credit card charged for your reservation MUST BE PRESENT with valid photo ID at the time of check-in. If original credit card is not available we may switch the charge onto a different card with an administrative fee of 4.62%.
Each property is licensed to accommodate a maximum number of guests, day and night. It is illegal to over occupy any property, which is why you will be expelled from the premises with no refund if caught doing so.
Many of our homes are pet friendly, but there is a pet fee of $10 per pet, per night in those homes.
All holds are refundable within 24 hours of calling, however any cancellation after this period will not be refunded.
Cleaning fees are not optional and nonrefundable. Guests are responsible for trash removal and washing any dishes.
Travel Insurance must be added to a reservation before final payment is made. Guests may remove travel insurance within 10 days of its being put into a reservation. After 10 days, however, travel insurance is nonrefundable.
Cancellation Guarantee is an option that can be added for 10% of your reservation. This can be added up to 24 hours after making your reservation only. Our Cancellation Guarantee covers you to cancel anytime prior to 48 hours before your arrival. You can cancel for any reason and your money is refunded except the 10% fee that is paid at the time of booking.
Due to the high volume of guests, there are early check-in and late checkout fees. All early check-ins and late check-outs must be made the day of your party’s arrival/departure. Remember, we are here to help you at any time in any way we can. It’s our goal to make your stay as memorable and hassle free as physically possible so call us to book your perfect vacation today!
Why should I choose Big Bear Vacations?
Because we provide the best service and products on the mountain and we truly care about your vacation experience.
What is the best way to book a cabin?
Please browse properties and book online or our Certified Vacation Planners are very happy to help you make a reservation by phone, 24/7.
What communications will you provide after I reserve?
We will email you a recap of your reservation, your online agreement, a link to your property for a reminder of bed configurations and amenities, weather, directions, ways to contact us while you are here so we can assist in every way possible, then an invitation to provide a survey and reviews.
Do you have a newsletter?
We sure do! We will send you information on specials and events 2 to 3 times per month.
What do I need for check-in?
Check in is at 4pm. Please present the credit card used to make the reservation as well as a photo ID. Prior to your arrival, please be sure to complete and submit your Paperless Check-In Packet emailed to you after you booked your reservation.
Who do I call if something is wrong?
Our team is dedicated to helping in every way possible. Just call us, these are homes so even if housekeeping, maintenance and inspections have been completed, sometimes things need to be fixed while you are here. Just contact the office and we will be at your service, even after hours for emergencies (for power or water issues).
Can I bring my pet with me to Big Bear?
Yes. Pets are welcome in most cabins for a small additional charge of $10 per pet per night. When booking your reservation, make sure the house or cabin you're booking allows pets. If booking online, narrow your search to pet-friendly homes by checking the "Pets Allowed" button. We also encourage you to bring your horses; they can stay at Sonny’s Stables.
Do I need to bring my own kitchen utensils?
Depends on how elaborate you want to be. The kitchen will have at least the essential items to cook and eat a meal. That includes plates, cups, cutlery, pots and pans. Beyond the basics, the kitchens are stocked differently depending on the home. If you require specialty items to cook with, we recommend you bring them along. You may also want to bring paper towels, dish soap, aluminum foil, storage containers and plastic baggies.
Do I need to bring my own linens or towels?
Not really. Each home has a different setup but all rentals are fully equipped with fresh linens for every bed. We also provide clean towels, washcloths, hand towels and bath mats in each bathroom. In winter, we recommend bringing extra blankets to stay plenty warm, especially if you're not used to cold mountain nights.
Will I have any chores?
Because of the presence of mountain critters, we do ask all of our guests to please make sure the dishes are cleaned before departure and that all trash is removed from the cabin and taken to the Clean Bear Site - we give you a map.
View pdf files below for more information.